Systems Performance

Dolce Vita IT Solutions maintains for every customer an up-to-date database of all systems, administration and security helpdesk tickets.  This database was implemented by Applied Innovations Management and allows us to run reports on request to update clients on the status of their helpdesk tickets in real-time.  Even more important is that the database is used to track failure costs.  DVITS feels strongly that from a strategic standpoint knowledge of where failure costs are high allows us to recommend an approach which maintains focus on the correct areas of the IT structure.

This approach also allows us to easily highlight areas which have become chronic problems for clients.  DVITS is frequently called in to new clients who feel that they have serious problems with their IT infrastructure, but are not sure what those problems are.  By methodically listing problem areas it is possible then to perform an analysis so that root problem causes can be drawn out, and priorities assigned to root issues.