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Sempreon encompasses all of Dolce Vita's Managed Services offerings. The term "managed services" refers to remote monitoring and management of network environments. For Sempreon, this means DVITS remotely monitors and manages servers, workstations, switches, routers, firewalls, anti-virus, anti-SPAM, and disaster recovery to help in maintaining an optimized IT environment.
Managed Services
Most small and mid-sized businesses live in a break/fix technology model...minimal systems management is done until a major failure occurs at which point the system is "fixed". The fix typically incurs a major cost, the least of which is consulting time to repair the issue. Organizational downtime is a huge factor for SMB's, causing work stoppages, delivery delays, and loss of reputation.
- Uses latest remote management technology
- 24x7 network monitoring advises on issues often before users are aware of problems
- Managed Services helpdesk database maintains visibility of all issues with Dolce Vita and our clients
- Automated 24x7 alerting and reporting on critical devices
- Automatic weekly and monthly reports provide detailed insight on server and critical device performance
- Exchange and SQL databases are continuously monitored
- Multiple web sites (public, private, Sharepoint, etc.) are monitored for performance 24x7
- Anti-virus, anti-SPAM, and disaster recovery backups are centrally monitored and provide alerts in the event of problems
- Microsoft Windows patching is automatically managed based upon the client's unique requirements
- No VPN required, no hardware to buy, no software to maintain and available to the client securely from the Internet
Sempreon improves uptime and productivity
- Small and mid-sized businesses are extremely sensitive to network downtime...for example, an average organization with 20 people who are down for 4 hours has paid over $1500 in salaries for practically no revenue. This doesn't even touch the loss in revenue itself.
- When critical events, services, or logs indicate a problem we are automatically notified. Our notifications allow us to have client personnel or IT staff alerted as well.
- IT personnel can focus on service quality and to reduce the time spent on "emergency issues".
- Less organizational disruption
- IT work can be scheduled more easily
- Windows and application patching is automated
- Know about device issues and capacity problems early enough to solve problems before they impact users
- Sempreon services can be used whether you have internal IT staff or not
- The client has access via any Internet connection to all details concerning their site including trouble tickets, reports, performance measures, and hardware/software inventories