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Using Managed Services

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How can organizations use managed services to control their IT costs?

Remote Monitoring and Management - Remote monitoring and management (RMM) services provide 24/7 tracking of server and workstation performance, and tracking of events critical to correct functioning of the network.  Critical services which stop or hard drive problems are reported on and even automatically corrected.  Software can be scheduled for automatic installation and regular maintenance tasks can be automated.

For organizations which have their own IT staff, Sempreon provides alerting and reporting on the network environment which is an enormously important task removed from their already full plate.  The IT staff can use Sempreon's integrated helpdesk functions to have users submit tech-related tickets and use the system to track their own remediation work, or they can escalate the ticket to DVITS for resolution.  By using Sempreon for larger organizations the hardware and software inventory as well as licensing and warranty renewals is automatically tracked and tickets can be tied to this inventory.  Sempreon allows chronic issues to be identified and eliminated.  This of course drives downtime lower and keeps your staff productive!

For organizations which do not have in-house IT, or who choose to use a staff member to handle IT as an additional duty (lucky person, that is!) Sempreon makes it possible to be alerted of significant issues and to have an exceptionally experienced resource to assist with anything from helpdesk issues to project planning.  Since Sempreon allows repetitive issues to be identified, a solution can be prioritized and planned meaning that staff can focus on their core mission for the business instead of handling tech issues.

The objective behind Sempreon RMM is to prevent problems early instead of waiting for issues to affect users. Sempreon allows DVITS to effectively act as an outsourced CIO and IT shop, with the ability to remote into a user's desktop within minutes...over 95% of our network management is handled remotely resulting in lower IT costs and higher technology reliability.  This can make any business more profitable!

Hosted Exchange Email - The key advantages to hosted email are the presence of redundant server services, simplified archiving, and reduction in management tasks.  Using Hosted Exchange 2010 for our clients has reduced hassles and provides great mobile services.  The archiving features have come in handy when clients have accidentally deleted critical email or folders. 

Sempreon DATTO Business Continuity - being able to automate the entire disaster recovery process is a huge load of any admin's shoulders, and it is even a bigger load off management's.  Our DATTO system allows for local appliance-based image backups of servers and workstations with local recovery of either data or an entire server in under 15 minutes.  In the event of a local disaster, within about 1 hour we can make the client's protected servers available from an offsite datacenter. 


Call Dolce Vita today to schedule a cost-free in-house demo of Sempreon RMM.