Dolce Vita IT Solutions LLC provides small and mid-sized businesses with a proactive, professional, and cost-effective outsourced IT department. This is why business owners come to us for help, and their success is what we deliver.
Italian for "sweet life", Dolce Vita was chosen as our name because it reflects our philosphy that life is meant to be cherished and enjoyed. We work hard every day to make life "sweeter" for our clients, their staff, and their respective customers.
Chronic information systems issues are common in small and mid-sized businesses...this causes loss in productivity. and profitability. The assistance of a highly experienced outside party to help in identifying and prioritizing these issues for remediation can be an enormous benefit which pays dividends far beyond the short-term. The potential for productivity and profitability improvements are generally long-term resulting in recurring cash-flow benefits. For businesses with internal IT staff, DVITS can be a resource for periods of high workload, and can act as an impartial "extra set of eyes" for challenging issues which crop up in every business.
Businesses live and die based upon repeatable cash flow. A simple real-world example from our client base: A manufacturer with 20 employees was experiencing a documented quantity of 185 hours of downtime (internet down, email down, servers periodically down) per year during working hours. It was not terribly unusual for employees arriving at 0600 to have no internet or email. It was normal to train their early staff on how to restart the cable modem and firewall as well as the switches just to get the network running again. Based upon the staff average salary of $18/hour excluding executives, the downtime cost was over $85K per year. The management staff called in Dolce Vita to assess the situation. DVITS recommended some basic changes and implemented our Remote Monitoring and Management system which resulted in the root causes being identified and addressed. This eliminated the excessive downtime resulting in increased profitability.
Every modern business utilizes both local networks and the internet to run and manage their business. If you don't believe this, just turn off your network switches. How long does it take to get the first call? We don't care for outages on client sites either, therefore every network we manage is monitored 24x7. Both we and the client are alerted to critical problems... often users aren't even aware of these issues as we make every effort to deal with them "behind the scenes." Managed IT services result in higher reliability, greater usability, and more productivity from staff...resulting in higher revenue and job satisfaction. Managed services combined with good planning and reasonable infrastructure investments pay dividends many time over.
When people talk about "the cloud" they typically refer to information which is accessed on the Internet...of course the beauty of this is that the information is designed to be accessed from anywhere on the Internet. This can be as simple as a web server on the Internet which a corporation's users utilize to share data with clients or other "outsiders", or it can be as complex as a corporation which has all their data hosted on a third-party's servers, including email, file servers, databases and applications.
"The cloud" is not a silver bullet...while it does get an organization's data off its internally managed servers, this does not necessarily reduce costs of management. The systems still have to be managed, backed up, etc.. However, cloud based systems when properly implemented can provide redundancy, ensure up-to-date hardware and software, and it can reduce IT workloads as well as reducing CAPEX in many circumstances. DVITS uses cloud-based functionality in some of the most mission-critical portions of our business operations and we will work with your business to see whether (and how) "cloud based" strategies can help your business to function more effectively.
We manage networks and perform projects for manufacturing facilities, medical practices, insurance companies, mid-sized retailers, banks, hospitals, and even other IT companies.
Our objective: Allow each client to focus on their core business and mission, and minimize their information technology concerns.
We manage networks with as few as 2 users up to well over 250 users.
Actually the emphasis is not so much on disaster recovery as in business continuity preparation and documentation. While nearly no businesses will face a major catastrophe such as a tornado, fire, or flood... EVERY business will face accidental data deletion or destruction. This can occur due to user error, ransomware, or a power outage in which servers (or workstations) are not shut down correctly. If there are no specific plans to deal with this, it can truly be a disaster. Gartner Research and other studies indicate that 70% of businesses who sustain a significant data loss are out of business within two years. We help clients plan for the types of negative events which are most likely to seriously impact their business and plan around these.
Malware is a term which generally refers to malicious software...a computer, tablet or smartphone can become infected even by going to valid wesbites...if a website has compromised code, then the act of accessing the website can result in a "drive-by" infection which results in performance degradation, unexpected browser behavior, etc. Even the use of up-to-date anti-virus cannot prevent all infections. Be aware that ANY operating system can become infected...the best defense is prudent browsing, daily antivirus scans with up-to-date anti-malware, and ensuring any information you want to keep safe is backed up. DVITS works with businesses to ensure that they are reasonably protected from major threats.
Ransomware is one of the most pervasive risks to today's businesses. Ransomware is basically malicious software which infects and is capable of encrypting any data which that user and computer have access to on their network...effectively locking users out of networked server data or locally stored data. As with nearly all malware there is a profit motive involved...chiefly to infect a businesses systems, lock them down, then extort money from the business in exchange for unlocking the systems.
Read more about how ransomware can seriously damage your business here.