Dolce Vita IT Solutions LLC provides small and mid-sized businesses with a proactive, professional, and cost-effective outsourced IT department. This is why business owners come to us for help, and their success is what we deliver.
A Dozen Things We Do Better
Focus – On Small and Mid-Size Businesses!
From its inception in 2002 Dolce Vita IT Solutions LLC has focused on small and mid-sized businesses up to 500 users. This focus has given us exceptional insight into the problems facing small and mid-sized businesses (SMB). Tighter budgets, reduced tolerance for downtime, higher visibility of even minor information technology problems, and more limited internal IT resources…this is the space in which we work every day, and it’s an environment which our competitors often are ready to ignore and avoid.
Simplicity
We speak your language. Work with some IT consultants and the business owner will walk out asking “Now what did they say?”. When we work with a client, we avoid the use of technical jargon, and focus on the desired business result.
Professionalism
We generally only work for a specific type of business - We only work with clients who share our values of professionalism and quality. Serving as a consultant and being charged with supporting and protecting that client’s data is an enormous responsibility, and one we take seriously. Teamwork, solid communications, and commitment to excellence are what make the difference – with both the consultant and the client.
Personal Service
While IT consultants are not normally known for their ability to relate to other people, DVITS focuses on this area…of our client base over 50% have been using Dolce Vita as their IT services provider for over five years. Our clients know the name of their technicians and are comfortable with calling us.
Reliability
Reliable information technology allows the client to focus on their core business. Dolce Vita has used remote monitoring and management (RMM) tools as the basis for our Sempreon managed services for over fifteen years. Managed Services has had an extraordinary impact on the quality of our clients’ IT services and cybersecurity, with over 99.99% uptime on average. The ability to monitor, report, and automate numerous maintenance tasks means your network runs better and your IT systems just work. It is never cost-effective to wait until a network has failed to provide services to fix a problem.
Availability
No after-hours or weekend surcharges – when we execute a service agreement with a client, it is because we know that we can help, and because the client needs professional assistance and quality service. Whether service is provided during work hours of after-hours the cost is the same…we don’t charge extra if the client needs to have something dealt with after-hours.
Security is Key
Many IT firms deal with security as a separate service or even as an add-on. Dolce Vita follows NIST cybersecurity frameworks for our business as well as yours. We provide our clients with onsite or online security training to reduce YOUR risk and work hard to “bake in” security with every service we manage for you.
We LOVE Documentation
When we work with new clients it is often the FIRST time that they see what their network looks like on a map, what secure credentials management looks like, and what it is like to have an IT consultant use detailed checklists to complete tasks and projects. All requests are documented, all work is documented, and the client benefits from solid organization.
Good Advice
Our clients use Dolce Vita as a key technical resource prior to undertaking major hardware or software upgrades, acquisitions / expansions, relocating, or when considering significant IT-related changes. Based upon client requirements we will make recommendations which result in improved resource utilization and IT flexibility. This flexibility is extraordinarily important to businesses because they need to get the most out of whatever technology investment they make. The ability of a business to be agile and scale up in size and capabilities is key to business success…we are there for you!
We Focus on Business Solutions, not just Tech
Sexy tech is USELESS if it is not applied to successfully solve a business problem. We share the same side of the table as YOU to listen and to understand, FIRST! Then we work to identify the ROOT problem and provide options to eliminate that problem.
Options are Crucial
As professional consultants we work to identify root causes and contributing factors, and then pursue options which can resolve the business problem. We never try to “shoehorn” solutions where they don’t fit.
A Proven Track Record
Although we have an 20-year track record, we continue to prove ourselves every day. From manufacturers to medical clinics to financial services we are working to make systems more reliable, more secure, and more user friendly.
Call us at 405-348-1192!