Dolce Vita IT Solutions LLC provides small and mid-sized businesses with a proactive, professional, and cost-effective outsourced IT department. This is why business owners come to us for help, and their success is what we deliver.
The Quarterly Business Review (QBR)
Good Communications is Key to Success
In any business endeavor good communications between a business and its vendors is exceptionally important. Because it is so critical, Dolce Vita IT Solutions ensures that these reviews take place at least 2-4 times each year with each of our clients.
Key objectives of the QBR
What’s been happening recently?
To ensure that we are keeping you as the client up-to-date on any problem trends, project updates, and technology successes or issues over the past 3-6 months, we review our ticketing database to check for any trends. What we need from you: get with key staff and verify from your perspective any problems we might not be aware of. Even though we provide management of your IT and cybersecurity it would be irresponsible for us to assume we are aware of everything going on. This is an opportunity to make us aware of any issues which might be considered too minor to call us about.
What is coming up?
It is critical to sit across the table from each other and talk not only about the recent past, but what is planned for your business moving forward. QBR’s are where we often learn about personnel changes, projects, audits, expansions, and acquisitions. What we need from you: a list of proposed changes and even basic information about your plans looking ahead over the next 6-18 months. The earlier we know, the easier it is for us to properly plan for changes.
Based upon recent developments with the threat landscape, ticket trends, and other factors we might recommend some changes to how IT is managed. This can vary from a change to email filtering to integrating your firewall with a threat intelligence system. It also might include recommending remedial training for your staff who have been phished successfully with our simulations.
Getting the most value from your IT investment
As you are aware, a key objective for our consulting practice is to help you to get the most from your IT and cybersecurity investment. To ensure that this happens we are focused on the quality of our relationship with your company. This means that we both need to make the time investment to strengthen that relationship. Of our client base over 50% have been using Dolce Vita as their IT services provider for over five years. Our close alignment with clients’ business plans is one of the reasons why. This alignment helps us to get the good results you want.
How much time will this take?
20-30 minutes is sufficient to cover what is typically needed.
If you have not yet scheduled, you can do so here