How Can Redundant Internet Connections Reduce Downtime in a Med Spa?
Redundant internet connections or Internet failover reduce downtime in a med spa clinic by ensuring the business stays online even when a primary internet provider fails. Most med spas rely on cloud-based scheduling, EMRs, payment systems, imaging, and VoIP phones — meaning even 15–30 minutes of downtime can disrupt patient care and revenue. By using automatic internet failover, clinics can reduce unplanned outages by 80–95% and maintain continuous access to critical systems without staff intervention.
Why in Internet Downtime Potentially Costly for a clinical environment?
What can be the impacts of a single Internet outage?
Inability to access scheduling or EMR systems
Delayed or cancelled patient appointments
Payment processing failures
Phone systems going offline
Staff idle time + frustrated patients = reputation problems
Since most med spa’s are dependent on always-on connectivity during business hours, chronic issues can really impact reputation and cash flow.
What does “Redundant Internet” Actually Mean?
Two separate internet connections by two different providers (not just two modems)
Different physical paths if possible
Automated failover (i.e. no human interaction needed)
Systems remain connected typically without restarting applications
Redundant internet can also mean firewalls with LTE (cellular) failover - in this case the firewall is already tied to a cellular provider. This cellular circuit automatically takes over if it sees the wired internet is not available, typically in less than 5 seconds. This means your patient records remain continuously available.
An example clinical environment
A Tulsa med spa was having periodic problems staying connected to their cloud-based medical records. Although they did have fiber with an uptime guarantee their newly constructed clinic was in a rapidly growing business campus…this meant that due to dirt work, plumbing being put in for other buildings, and (yes) even new fiber service in other buildings…the fiber kept being cut. 11 times in the first 6 months after opening. But they had Dolce Vita’s LTE failover firewall…so they rarely noticed any of these issues until they were informed of the cuts by their Internet provider.
